Destination Tropicals Privacy Policy

Destination Tropicals is committed to protecting your personal information. As a reminder, Destination Tropicals does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Destination Tropicals, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about Destination Tropicals's privacy practices, please contact us.

Our Privacy Commitment To Our Customers

The Destination Tropicals Company follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The Destination Tropicals Company:

Provide you NOTICE of our customer information practices.
Give you CHOICES about how your data may be used for marketing purposes.
Provide you the opportunity to UPDATE or CORRECT your personal information.
Use information SECURITY safeguards.
Limit the SHARING of your information.
Commit to COMPLYING with applicable privacy requirements.
Provide you with means to CONTACT US about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

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Destination Tropicals Privacy Policy

The following Privacy Policy describes the information and privacy practices for DestinationTropicals.com and all other locations, occasions or events where your personal information is collected by, or on behalf of, Destination Tropicals. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Destination Tropicals site. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Destination Tropicals trademarks. Destination Tropicals encourages you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices.

What Information Does Destination Tropicals Collect From Me?

Destination Tropicals may collect personal information such as:

Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).

When Does Destination Tropicals Collect Information From Me?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

Set up an account online
Purchase products
Contact us with a question or concern

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

How Is My Information Used?

Destination Tropicals uses the information you provide in order to:

Fulfill requests for products or information
Provide customer services
Offer new products and services
Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conduct research and analysis
Send marketing communications
Perform other business activities

What Information Is Provided To Destination Tropicals From Others?

Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, using our Send-to-a-Friend option in our marketing e-mails or through other scenarios.

Information From Third Parties

Destination Tropicals obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.

Does Destination Tropicals Share My Personal Information With Others?

Destination Tropicals may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

Fulfilling our customers' orders
Sending Destination Tropicals marketing communications
Delivering packages
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Destination Tropicals
Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

Destination Tropicals doesn't sell or rent your personal information to third parties.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Destination Tropicals also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Destination Tropicals may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. Destination Tropicals may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How Does Destination Tropicals Secure My Personal Information?

When you are shopping online we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Destination Tropicals cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on DestinationTropicals.com

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Destination Tropicals Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

Choosing a Personal Password on DestinationTropicals.com

When you create an online account on DestinationTropicals.com, you need to select a personal password. To maximize your level of protection, you should choose at least 6-30 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password or any account information. You can not purchase on our site without using a login and a password.

Does Destination Tropicals Use Cookies, Other Technologies Or Third Parties To Collect Information About Me?

Cookies and Clickstream Technology

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

Destination Tropicals uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.

You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages of our Web sites our visitors view. This anonymous clickstream data helps us understand how visitors use our Web site.

Who May I Contact If I Have Questions Or Concerns About The Privacy Or Security Of My Information?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us by email.

Will This Privacy Policy Change?

Because Destination Tropicals will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: September 17, 2006